Dispatch
Timing depends on stock, payment confirmation, order type, and destination.
Order support
Shipping & Returns
What to expect from dispatch through delivery, and what to do if your parcel arrives damaged or incorrect.
Packing
Products are packed for their format and expected delivery conditions.
Tracking
Use the order reference and checkout phone number on Track Order.
Delivery coverage and charges
Domestic delivery charges and available delivery types are shown during checkout. International freight, import duties, taxes, inspection fees, and destination handling are confirmed separately for export orders. Estimated dates are not guarantees because courier, weather, customs, and remote-area conditions can change.
Damaged, leaking, or incorrect items
Contact Hunza Gold as soon as reasonably possible after delivery. Keep the product, inner and outer packaging, courier label, and seal. Send your order number and clear photographs so the team can review the shipment. Do not consume a product if its seal is broken unexpectedly, the container is damaged, or its condition appears unsafe.
Returns, replacements, and cancellations
- Food and personal fragrance products cannot normally be accepted after opening because of hygiene and product-integrity requirements.
- Approved resolutions may include replacement, store credit, partial adjustment, or refund depending on the verified issue and payment method.
- Contact us immediately to request cancellation. Orders already packed, dispatched, personalised, or procured for a bulk/export requirement may not be cancellable.
- Change-of-mind requests are reviewed individually and may exclude delivery, payment, return freight, or custom-order costs.
Need help with an order? Use the contact page or check its current stage through secure order tracking.